Policies
Everything You Need to Know!
OrdersEach piece is custom-made just for you! Please allow up to two weeks for your order to be completed and ready for pickup.
No Returns!At GeauxEngrave, every product is personalized and made to order, which means we take great care to ensure accuracy. Due to the nature of our custom work, we are unable to accept returns or exchanges.
Defective/Damaged ItemsIf you purchase an item from us that is defective or damaged, please reach out to us right away. We are happy to assist and will work with you to resolve any issues promptly.
PickupWe’ll notify you as soon as your order is ready for pickup. Since we have limited storage space, items not picked up within 60 days may be disposed of or repurposed. Rest assured, we will send multiple reminders before taking this step. If you’re having trouble picking up your order, just let us know, and we’ll work with you!
Risk DisclaimerAll products from GeauxEngrave are used at your own risk. While you can hang your sign from your ceiling fan if that’s your style, we can’t be held responsible for any resulting damages. Likewise, if you hang a sign with string, you are responsible for ensuring it’s mounted safely. Engraved cutting boards are decorative on the engraved side and functional on the reverse. If you choose to seal your board with a food-safe finish, we cannot be held liable for any food safety concerns.
ShippingWe are happy to offer shipping for an additional fee. Let us know your location, and we’ll work to get your order delivered safely. Please note that any lost or stolen packages must be handled directly with the shipping carrier.
No Returns!At GeauxEngrave, every product is personalized and made to order, which means we take great care to ensure accuracy. Due to the nature of our custom work, we are unable to accept returns or exchanges.
Defective/Damaged ItemsIf you purchase an item from us that is defective or damaged, please reach out to us right away. We are happy to assist and will work with you to resolve any issues promptly.
PickupWe’ll notify you as soon as your order is ready for pickup. Since we have limited storage space, items not picked up within 60 days may be disposed of or repurposed. Rest assured, we will send multiple reminders before taking this step. If you’re having trouble picking up your order, just let us know, and we’ll work with you!
Risk DisclaimerAll products from GeauxEngrave are used at your own risk. While you can hang your sign from your ceiling fan if that’s your style, we can’t be held responsible for any resulting damages. Likewise, if you hang a sign with string, you are responsible for ensuring it’s mounted safely. Engraved cutting boards are decorative on the engraved side and functional on the reverse. If you choose to seal your board with a food-safe finish, we cannot be held liable for any food safety concerns.
ShippingWe are happy to offer shipping for an additional fee. Let us know your location, and we’ll work to get your order delivered safely. Please note that any lost or stolen packages must be handled directly with the shipping carrier.